FAQ

We are proud to be based in Minneapolis, Minnesota USA.
All of our products are designed in USA. We work with manufacturers and suppliers from around the world. So to answer your question, it will depend on the product. We will disclose the country of origin on all of our product packaging. Most of our products are assembled in Minneapolis, MN.
We are working with stores and distributors to get our product in stores. We will update our website soon with local stores in your area that carry our products.
We use various materials in our stakes. The StayPut Aero 7075 stakes are made from lightweight Aircraft grade aluminum. The StayPut Deep-V stakes are made from Titanium.
The StayPut Aero 7075 stakes 6 inches in length. A 9-inch version will be released shortly.
Absolutely. Washing instructions are included on the product care tag.
The following items are included in the package:
  • One StayPut Connect Picnic Blanket
  • Four StayPut Stakes
  • One stake carry bag
  • One instruction manual
If you are not satisfied with your order within the first 14 days of receiving your product, simply return it to us in new, unused condition and we will gladly accept it for a return or exchange. To return an item, please send an email to customerservice@outdoordonkey.com with the order number and reason for cancellation. We will reply with return instructions and a RMA number. You will be responsible for return shipping. We suggest using a shipping service with a tracking number.

Due to wide variation in natural material, images on the website may not exactly match the actual products shipped. Color/grain dissatisfaction is not a valid reason for an exchange.
Please note that domestic customers are responsible for the cost of shipping returned or exchanged items to us.
Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned or exchanged items to us.
Yes, you may order a single stake by clicking on the accessories link.
We do not currently have an affiliate program. Please keep checking our website or join our mailing list and we will notify you when our affiliate program is ready.
We are working with stores and distributors to get our product in stores. We will update our website soon with stores that carry our products.
Not yet. We are strictly online for now. Please keep checking our website or join our mailing list and we will notify you when we launch our store in your area.
If you are a distributor or store interested in working with us please contact sean@outdoordonkey.com.
We accept all major credit cards. You may also pay using PayPal.
If you are not satisfied with your order within the first 14 days of receiving your product, simply return it to us in new, unused condition and we will gladly accept it for a return or exchange. To return an item, please send an email to customerservice@outdoordonkey.com with the order number and reason for cancellation. We will reply with return instructions and a RMA number. You will be responsible for return shipping. We suggest using a shipping service with a tracking number.

Due to wide variation in natural material, images on the website may not exactly match the actual products shipped. Color/grain dissatisfaction is not a valid reason for an exchange.
Please note that domestic customers are responsible for the cost of shipping returned or exchanged items to us.
Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned or exchanged items to us.
Yes. Your blanket features a water resistant PEVA backing.
All our products are warranted to be free of defects in material and workmanship for six months from the day they ship. Warranty is valid only with the order number and matching email address. The purchase of any Outdoor Donkey product via a third party vendor (e.g. eBay) will not be covered by our warranty policy. After receiving your item, you can exchange or return them within the 14 business days. After 14 days, no refund will be given, however if you discover a manufacturing defect, we will exchange it for you within six months of the original purchase date. If you notice a manufacturing defect, please let us know as soon as possible by writing to customerservice@outdoordonkey.com. Please briefly explain the defect, attach some pictures and provide us with your order number. Our warranty will cover only manufacturing defects. Meaning that any other defects caused by external factors (accidents, wastage, misuse, improper use of the item) will be excluded from the warranty. The same goes for products that have been manipulated, altered or repaired by the customer or any other unauthorised person.
Oh, we love donkeys. We wanted to include Donkey in our company name because their general nature and general characteristics represents the general strength, toughness and longevity of our products, and . Here are some fun facts about donkeys that you probably didn’t know.

For thousands of years donkeys have been the 'helping hooves' of humankind - they are the original beasts of burden. In many countries around the world, they are used as the preferred mode of transport. Donkeys are much more of an all terrain animal than horses.
  • Donkeys are very strong and intelligent.
  • A donkey is stronger than a horse of the same size.
  • Donkeys have incredible memory - they can recognise areas they visited and even other donkeys they haven’t seen in up to 25 years.
  • A donkey will not do something it considers to be unsafe.
  • Donkeys are not easily startled (unlike horses) and have a keen sense of curiosity.
  • Donkeys have a reputation for stubbornness but this is due to their highly developed sense of self preservation. It is difficult to force or frighten a donkey into doing something it sees as contrary to its own best interest or safety.
  • Donkeys are more independent in their thinking than horses and will reason, then make decisions based on their safety.
  • Training a donkey relies upon showing him or her, by words and action, that they can trust you to protect them from harm. They learn what it is we want them to do if we take time to show them.
  • A herd will choose the strongest donkey to be their leader, even if domesticated. In the wild the lead donkey would stay to ward off a predator attack in order to allow the rest of the herd to escape to safety.
  • Donkeys in a herd will groom each other in the same way as monkeys and chimps do.
  • Donkeys are used as guard animals for cattle, sheep and goats since they have a natural aversion to canines and will keep them away from a flock.
  • Donkeys are often fielded with horses due to the perceived calming effect they have on nervous horses. If a donkey is introduced to a mare and foal, the foal will often turn to the donkey for support after it has left its mother.